Here at International @CampusLife we help students, and their families, with all sorts of non-academic problems.
We are fully trained immigration specialists but will try and assist with any queries about being an international student in the UK that you might have.
We run welcome activities over the main arrival periods, as well as social activities and trips throughout the year. We hope very much to see and welcome you on those soon.
Social events, trips and activities
International@ CampusLife also run social activities, events and monthly trips (or virtual trips) throughout the year which are open to all Swansea University students and we actively encourage people to engage with those- no matter where in the world they are from. Some activities are designed with families in mind, so if you have your family with you please look out for those on our Fatsoma ticket page and via your student email. We hope very much to welcome you on those soon.
If you are remaining in Swansea over thefestive season, please see our Happy Holidays Brochure- which is packed with fun stuff to do and ideas on how you can get out and about in the area.
If you would like to help us organise and deliver some of these social activities, you are able to do so whilst working towards gaining valuable employability skills. You do this by becoming one of our ICL GO! Team. Information about the GO!Team, as well as other volunteering opportunities, can be found via DISCOVERY Student Volunteering Service.
Getting the help and advice you need
It is important to International @CampusLife that they are available to support students as much as possible.
To see if you can get the advice you need quickly, it is worth checking to see whether the information you require can be found within the International@CampusLife webpages- especially if your query is regarding Visas and Immigration. Such as; How much money do I need for a Student visa application? and Guide to documents for a Student Visa application.
For answers to queries that can't be solved via the web, the team run Monday to Friday online 'drop-in' sessions via our Live Chat facility.
Please note that the team will be recharging their batteries over the University Christmas closure period. There will be reduced staff between 18th Dec and 23rd December, In addition, ICL staff services will be closed between 24th December and 5th January 2021. Please make sure that you are making use of the comprehensive online resources that the team have produced to support you, as per the information above. It is likely that we will need a week or so to catch up with all emails sent over this period and we apprecaite your patience. Please avoid sending multiple emails to us as this significantly increases the amount of emails we have to try and get through.
Have a wonderful festive season and please see our Happy Holidays Brochure if you are remaining in Swansea :)
ICL online Drop-in sessions:
Staff will be available to deal with your queries via our LIVE CHAT facility:
We are currently receiving an extraordinary amount of communications and many students are using Live Chat to 'chase up' or ask the same questions that they have already posed to us via email. This is causing an unneccessary duplication of work which we are keen to avoid in order to ensure everyone is getting a response as quickly as possible and staff are not answering the same queries twice. Please refrain from contacting multiple teams about the same query as this also generates unneccesary communication traffic and makes it harder for staff to answer all queries quickly- we are sure you can appreciate that.
Please rest assured we really are answering emails as quickly as we can.
Live Chat is usually available at the following times:
Tuesday, Wednesday from 13:00- 14:00
Friday from 10:00 - 11:00
Please click here to join our Live Chat facility at the times stipulated above.
Outside of these times, if you cannot find the information you need in our webpages, please send us an email so we can support you the best we can. Make sure you include your student number and as much detail as possible in your email (including copies of any visas referred to). This will help us answer you quickly and reduce the amount of back and fore between you and the team.